Refund Policy

Last updated: 11/22/2025

Introduction

This refund policy outlines the terms and conditions regarding refunds for any paid services we may offer in the future. Currently, our barcode generator service is provided free of charge.

Free Service

Our barcode generator service is currently provided free of charge to all users. As such, there are no payments to refund. All features, including single barcode generation, bulk generation, and multiple export formats, are available at no cost.

Future Paid Services

If we introduce paid services, subscriptions, or premium features in the future, the following refund policy will apply:

  • Refund requests must be submitted within 30 days of purchase.
  • Refunds will be processed to the original payment method within 7-14 business days.
  • Refunds may be prorated for subscription services based on unused time.
  • We reserve the right to refuse refunds for services that have been significantly used or abused.

Refund Eligibility

Refunds may be granted in the following circumstances:

  • Service malfunction or failure to deliver promised features.
  • Duplicate or accidental charges.
  • Cancellation of subscription within the refund period.
  • Technical issues preventing service access that cannot be resolved.

Non-Refundable Items

The following are generally not eligible for refunds:

  • Services used beyond the refund period.
  • Refund requests due to user error or misunderstanding of service features.
  • Services terminated due to violation of Terms of Service.
  • Custom or personalized services that have been delivered.

Refund Process

To request a refund, please contact us at barcode@chdaoai.com with the following information:

  • Your account email or transaction ID.
  • Date of purchase and payment method.
  • Reason for refund request.
  • Any relevant documentation or screenshots.

Processing Time

Refund requests will be reviewed within 5-7 business days. Once approved, refunds will be processed to your original payment method within 7-14 business days. Processing times may vary depending on your payment provider.

Contact Us

For questions about refunds or to submit a refund request, please contact us at barcode@chdaoai.com. We are committed to resolving refund issues fairly and promptly.